Refund Policy

2. Australian Consumer Law

• 2.1. Under the Australian Consumer Law:
• 2.2. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law.
• 2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
• 2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
• 2.5. Further information about the Australian Consumer Law and these Consumer
  Guarantees is available from the website of the Australian Competition and Consumer Commission.
• 2.6. If a product or service which you purchased from us has a major failure (as defined
• (a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
  • (i) to cancel your service contract with us; and
  • (ii) to a refund for the unused portion, or to compensation for its reduced value.
• (b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract
  for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.in the Australian Consumer Law) then you may be entitled to a replacement or refund.You may also be entitled to compensation for any reasonably foreseeable loss or
  damage resulting from that major failure.
• 2.7. If a product or service has a failure which does not amount to a major failure, then you are entitled to have the failure rectified in a reasonable time.

3. Cancellation and Change of Mind

• 3.1. We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

• 4.1. In the event that the product you ordered has been damaged during delivery:
• 4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or refund it.
  • (a) Please contact us as soon as possible.
  • (b) Any damaged product must be returned in the condition in which it was received.

5. Exceptions

• 5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund if:
  • (a) You misused the product in a way which caused the problem.
  • (b) You knew or were made aware of the problem before purchase.
  • (c) You asked for a service to be done in a certain manner.
  • (d) Any other exceptions apply under the Australian Consumer Law.

6. Shipping Costs for Returns

• 6.1. If the returned product fails to meet a Consumer Guarantee, we will bear shipping costs.
• 6.2. If the product can be returned easily, you are responsible for return shipping.
• 6.3. If the product is too large or difficult to remove, we will arrange transport.
• 6.4. If the product is found not to be eligible for return, you must cover shipping costs.

7. Response Time

• 7.1. We aim to process any requests within 7 days of receipt.

8. How to Return Products

• 8.1. Contact us using the information below.
• 8.2. Refunds will be issued using the same form of payment.
• 8.3. Proof of purchase is required.
• 8.4. Identification may be required.

9. Money Back Guarantee (Lose 5kg in 6 Weeks)

• 9.1. We offer a 100% money-back guarantee under conditions:
  • (a) Complete minimum 3 sessions per week.
  • (b) Track nutrition during the program.
  • (c) Request refund within 7 days after completion.

10. Contact Us

If you wish to speak to us about this Policy, please contact: [email protected]